ISIMA/LIMOS CRI Team✯
Support Organization✯
The historical support email cri@isima.fr is no longer used for support
A proximity IT specialist is dedicated to support every working day from 7:45 AM to 6:00 PM during the academic period and from 9:00 AM to 5:00 PM outside of the academic period.
For any requests or incident notifications, please follow this procedure:
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You can resolve the issue yourself: a comprehensive user documentation is available at https://doc.isima.fr.
- It allows you to resolve many issues and can always be improved, consult it and feel free to correct it or suggest additions. It saves time for everyone.
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Your request requires IT specialist intervention and can wait a few hours: you can create a ticket in the ticket manager (https://support.isima.fr ).
- During the academic year, the proximity team prioritizes educational issues to ensure practical work runs smoothly. The entire ISIMA/LIMOS CRI service is notified of each ticket creation and will respond as soon as possible.
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Your request is urgent: the proximity team is located in office A109 and can be reached at (04 73) 40 52 62
- Office A109 serves as the single point of contact for all direct requests
Missions✯
- Maintain the operational condition of ISIMA and LIMOS network and information systems
- Design and/or implement services required for administration, education, and research
- Provide level 1, 2, and 3 support
- Support scientific research
Team Composition✯
The ISIMA/LIMOS CRI team consists of 8 IT specialists.
